Frequently Asked Questions about Free-ISP-UK.co.uk's internet access provider service

How do I sign-up for your service?
We don't make you jump through hoops to use our service, why should we? We have made it as easy as possible to start enjoying the benefits of Free-ISP-UK. There's no signup, no lengthy contract and no payments to be made. All you need to do is enter our access settings into your computer, that's it!

Can I use more than one ISP?
Yes, more than half of Internet users already do. Any previous Internet Service Providers settings will remain on your computer.

Do I need any additional hardware or software?
All you need is standard modem or ISDN terminal adaptor (and, of course a phone line!). There is no new technology used, we simply offer a higher level of service than our competitors.

Is your service anonymous?
Yes. Many ISPs are in the perfect position to collect and sell information about their users' activities. We do not collect information about which pages you download, we have no need to. And because there's no sign-up involved we don't know who you are. Read more about our anonymous internet access service.

Will using Free-isp-uk.co.uk cost me more money?
No, you only pay for the minutes you use and we only charge local call rates. And because our Internet access service is so reliable, and it connects first time every time and is so much faster, you will almost certainly spend less time on-line or waiting to be connected.

What is the charge for local rate calls?
Weekday calls between 8am and 6pm 3.95 pence per minute
Weekday evening calls between 6pm and 8am 1.48 pence per minute
Weekend calls between midnight Friday and midnight Monday 1 pence per minute

Are there any further charges I need to pay?
No, other Internet Service Providers like Demon Internet, AOL and Freeserve all provide services where you a charged a monthly fee. Our members benefit from no monthly subscription fees.

What have I got to lose by trying your service?
Nothing, you will recognise the benefits of the Free-ISP-UK service straight away, however if you decide that you would prefer not to use it, you simply revert to clicking on the previous Internet Service Providers logo that you used before. You don't have to install new software to use free-UK-ISP so your old Internet Service Provider details will remain on your computer. Unlike other ISP's we don't delete settings from your computer.

Do I need to be computer literate?
No. Simply follow the free ISP UK set-up instructions. They are written on the assumption that everyone who reads them understands very little about computers. If you have any trouble then just call our national rate support line on 0870 745 0770.

Will the you Internet service be any quicker?
Yes, you'll be able to surf faster, and because our service normally connects to the internet first time, everytime you will spend less time waiting to connect.

Can I keep my current e-mail address and account with my current provider?
Yes

What happens next?
Because there's no signup all you need to do is change your computers settings to begin enjoying the benefits of our internet connection service.

Click here for instructions on how to change your computers dial-up settings

What if I don't like it?
No problem! As you're not tied in with any contracts you simply start using another service provider, easy!

What is the minimum operating system needed?
Microsoft Windows versions: 95/98/ME/2000/NT/XP.
Mac OS 7+
Our 0845 Internet access number dial-up also works with Linux.

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Tel: 0870 745 0770 | Fax: 0870 745 0771